Refund Policy

Effective October 27, 2026

For purchases made under this policy, you may request a refund of the order's unused paid credits within 7 calendar days (168 hours) of payment confirmation. If no credits from the order were used, you may request a full refund. After that window, ordinary change-of-mind refunds are not available; remaining credits can still be used until their expiry date.

Partial refunds are based on the actual price paid for that order multiplied by its remaining unused credits divided by the original number of credits. Currency rounding is in the customer's favour. Taxes and final payment reconciliation are handled by Creem. We do not add a separate inference-cost or administrative deduction. Used credits, free welcome credits and zero-value promotional orders have no refundable cash value.

Email support@relabel.me from your account email within the window and include your Creem order ID. We respond within 3 business days, excluding weekends and public holidays in China; this is not a guarantee that your refund will be completed within that time. We verify the remaining credits before approving the refund. Stop using the credits you wish to refund. Do not send card details or passwords.

Approved refunds are processed through Creem to the original payment method, and the corresponding credits are removed. Bank processing times vary. Verified duplicate charges, missing delivery, service failures and legally required refunds are handled separately and are not excluded by the ordinary 7-day window.

Mandatory consumer rights, including applicable withdrawal and remedies for non-conforming digital services, are not limited by this policy. Creem's Buyer Terms also apply. Delivery of credits alone is not treated by us as proof that you waived statutory withdrawal rights.